Welcome to the Iceplex Knowledgebase!

Employment

• Are you hiring?

General Facility Information

• Tim Hortons Iceplex Amenities
• Directions
• Email Subscribers
• Handicap Accesibility
• Hours
• Is Chef's Bar & Grill Open?
• Can I Bring Outside Food & Beverage?
• Skate Sharpening
• View all articles in “General Facility Information”

Iceplex Adult Hockey League (IAHL)

• Do you offer ball hockey?
• How does the IAHL work with Subs?
• Free Agency
• How do I register at team?
• I want to join the league, but don't know what league division I should be put in?
• IAHL Division Information
• IAHL Rules & Policies
• IAHL Game Play Rules
• View all articles in “Iceplex Adult Hockey League (IAHL)”

Public Ice Skating

• Ice Rink Temperature
• Rental Skate Sizes
• Tickets say they are sold out for Public Skate?
• Are helmets required for Public Skate?
• Public Skate Age Restriction
• What are ice scooters?
• Want to request a refund for a purchased ticket?
• Do I need to purchase a Public Skate ticket if I am not skating?
• View all articles in “Public Ice Skating”

Birthday Parties

• How do I book a Birthday Party?
• Can I rent a room for a Birthday Party?
• What is included with a Birthday Party?
• Can I come early to set up the room?
• What should I do when I arrive?
• What do my guests need to know?
• Do birthday parties come with a host?
• How long are birthday parties?
• View all articles in “Birthday Parties”

Skating 101

• What is Skating 101?
• What is the minimum age requirement for Skating 101?
• Can adults join Skating 101?
• How do I select what skates to wear?
• What does "beginner skater" mean?
• What does a Skating 101 class look like?
• What should we expect at our first skating 101 class?
• Do I need to have my own skates?
• View all articles in “Skating 101”

Hockey 101

• What is the minimum age requirement for Hockey 101?
• ​Does my child need to know how to skate to participate in Hockey 101?
• ​I played/play hockey, can I go out on the ice with my child for Hockey 101?
• ​My Child is 9 years old. Can they still participate in Hockey 101?
• Do I need to have my own skates for Hockey 101?
• Do I need to have my own gear for Hockey 101?
• What is included in the rental gear for Hockey 101?
• Do I need to have my own hockey stick for Hockey 101?
• View all articles in “Hockey 101”

Skate & Shoot

• Is hitting or checking allowed during Skate & Shoot?
• Do I have to wear full equipment during Skate & Shoot?
• Can I go out with my kid during Skate & Shoot?
• Can I play a pick up game during Skate & Shoot?
• Is equipment available for Skate & Shoot?
• Do I have to bring my own pucks for Skate & Shoot?

Never Ever League

• How much does the Never Ever League cost and how much is it to Rent Equipment?
• What is Included in the Rental Kit Package for the Never Ever League?
• Can I Purchase the Rental Equipment after the Never Ever League and how much does it Cost?
• Do I need any Skating Experience to be able to Participate in the Never Ever League?
• Can I Sign Up with a Friend for the Never Ever League?
• How many weeks is the Never Ever League, and how long are you on the ice each week?
• If I get injured or can no longer participate in the program, is there a refund policy for the Never Ever League?
• How many participants are in a given class for the Never Ever League?
• View all articles in “Never Ever League”

Stick & Puck

• Are there coaches on the ice to help me during Stick & Puck?
• Do I have to wear full equipment during Stick & Puck?
• How old do I have to be to attend Stick & Puck?
• Do I have to have a coach to attend a Stick & Puck?
• Do I have to bring my own pucks to Stick & Puck?
• Can I play a game during Stick & Puck?

Chef's Bar & Grill

Figure Skating 101

• I am an adult, can I join Figure Skating 101?
• Do I need to have my own skates for Figure Skating 101?
• How are classes structured for Figure Skating 101?
• What is the minimum age requirement for Figure Skating 101?
• ​My child already knows how to skate. Do they need to take Skating 101 before joining Figure Skating 101?